Al Tayer approves service package and development projects for Dubai Taxi


His Excellency Mattar Al Tayer, Managing Director, Chairman of the Board of the Roads and Transport Authority (RTA) has approved a package of improvement projects and services for Dubai Taxi Corporation (DTC). These initiatives involve expanding the use of artificial intelligence (AI) technologies, automating processes to increase the level of operational efficiency of the taxi service and improving road safety. They also aim to provide pioneering, secure and sustainable digital services characterized by excellence, innovation, foresight, sustainability and the highest standards of customer satisfaction.

Smart wayfinding

Al Tayer explained in a meeting with DTC employees that approved projects include the smart taxi routing system involving the use of AI to analyze big data to automatically direct taxis to demand points. the highest, as indicated by the demand forecasting system. The project will reduce fuel consumption and increase the number of trips per vehicle.
Automation of robotic processes

“Approved projects include Robotic Process Automation (RPA), which will improve vehicle operational efficiency by 3%, increase the accuracy of data and forecasts of high demand areas by 10%, reduce travel time and will increase the percentage of productive kilometers.It will also increase the travel acceptance rate by 15% and reduce the cost of human resources by 20%.

“The project portfolio includes deploying the smart dispatch system for Tesla taxis and vehicles, automating daily revenue collection from limousine services (Uber and Careem), taking preventive maintenance measures for taxis, dispatching reservation requests based on the battery capacity of Tesla vehicles and sending notifications to drivers when the batteries need to be recharged,” Al Tayer explained.

Smart collection

The Smart Collection project aims to provide smart, digital and sustainable services to drivers by streamlining collection procedures, improving operational efficiency and fostering an attractive environment for them. It also aims to increase the operational efficiency of vehicles, increase the number of journeys, reduce maintenance and fuel costs, facilitate the procedures for drivers, develop digital solutions for transactions and ensure 24-hour service. /24 and 7/7.

Business Development

Al Tayer was introduced with DTC’s business companies and investment plan to create an inclusive and sustainable future by utilizing growth opportunities and improving profitability. In the first half of 2022, DTC generated AED 118 million in profit and signed 7 commercial agreements for taxis, limousines and buses.
The gathering reviewed DTC’s priorities, which are continuously updated. Highlights include revamping and upgrading services and following the 2021-2023 roadmap to improve services at Dubai Airports, in addition to developing investment outlook and plans and improving the safety roadmap in the taxi sector.

Diversified income
Al Tayer inspected the Tesla Model 3 vehicle, which was added to Dubai Taxi Corporation’s taxi fleet to expand the use of environmentally friendly vehicles. He also inspected the 236 newly deployed school buses comprising the 52-seat and 36-seat categories. The buses are equipped with the latest security means, including interior and exterior cameras, a student inspection system, motion detectors and an automatic fire suppression system.

Al Tayer reiterated DTC’s commitment to overhauling the taxi industry in Dubai using artificial intelligence and smart systems to improve performance and customer satisfaction. “The process involves strengthening the taxi and limousine fleet, improving the integration of transport means and providing mobility services offering a range of comfort and care options to meet the rapid growth of the emirate and facilitate the mobility of public transport users to their final destination. destinations,” he concluded.


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