Excessive fare: more than 90 complaints filed against taxi drivers

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Drivers, whose vehicles are attached to aggregators, say they have no control over setting the rate

Drivers, whose vehicles are attached to aggregators, say they have no control over setting the rate

Following complaints about taxi aggregators charging excessive fares, the transportation department booked more than 90 cases. But they were held against drivers who tied their vehicles to Ola, Uber and other operators, not aggregators, which angered many. Officials say there are legal hurdles and aggregators cannot be booked for rate violations.

“We have received complaints about taxi aggregators charging higher fares than what has been set by the state government. Now our officials are enforcing the rules and reserving the cases,” Transport Commissioner N. Shivakumar said.

“A total of 94 cases have been booked so far. They are archived after checking the invoice generated on the passenger and driver mobile app. ₹70 was charged Cases were booked taxis attached to Ola, Uber and other taxi operators,” Co-Commissioner (Bengaluru Urban) KT Halaswamy said.

Ashok, a taxi driver, said: “It is a mistake that the department holds the drivers accountable. Drivers have no control over setting the taxi fare and they collect the fare displayed on the mobile at the end of the journey. Some drivers also said department officials seized vehicles.

As per the Government Notice on Tariffs for Aggregators, for Category “D” vehicles (costing less than ₹5 lakh), the base fare is ₹75 for the first 4 kilometers and ₹18 to ₹36 for each subsequent mile.

For category “C” vehicles (costing ₹5 lakh to ₹10 lakh), it is ₹100 for the first 4 kilometers, and ₹21 to ₹42 for each subsequent kilometer.

For category “B” vehicles (cost ₹10 lakh to ₹16 lakh), ₹120 is the fare for the first 4 kilometers, and ₹24 to ₹48 for each kilometer thereafter.

For category ‘A’ vehicles (costing more than ₹16 lakh), ₹150 is the base fare and ₹27 to ₹54 for each subsequent kilometer.

Aggregators must set tariffs within the range of minimum and maximum tariffs. The state government had also allowed aggregators to collect GST and toll from passengers. No fare can be set based on the time required to complete the trip. There is no waiting charge for the first 20 minutes, then ₹10 may be charged every 15 minutes.

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