Taxi driver drops off dementia-stricken grandmother, 88, and helper at Toh Tuck Drive instead of Toh Yi Drive – Mothership.SG

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These days, taxi rides are often facilitated by mobile apps with GPS navigation capability.

While this technology helps drivers and passengers find their intended destinations more easily, there are still exceptions, such as the experience of a taxi customer, who shared the incident on the “Complaint Singapore” Facebook page.

Ride reserved in the name of an 88-year-old mother

The client, Facebook user Agnes Ho, booked a Comfort DelGro taxi for a trip on June 25, on behalf of her mother who has dementia.

The 88-year-old passenger was accompanied by an apparently newly hired domestic helper.

The customer listed the destination as 7 Toh Yi Drive and tracked the route via the mobile app after her mother and her helper were picked up from their location in Tampines.

However, according to Ho, the passengers did not arrive at the intended location, even though the app showed the trip ended at a different location, near Toh Tuck Drive.

Ho says she couldn’t reach the driver through the mobile app and called the taxi company.

However, the operator apparently told Ho that the passengers were dropped off at the intended address, only to later admit that was wrong, after checking the system and seeing that the ride ended at a different location.

Ho then resorted to finding his mother and help on foot, along with his cousin.

Passengers found at bus stop near Toh Tuck Drive

The lost passengers were eventually found at a bus stop near Toh Tuck Drive.

The bus stop is about 900 meters from their intended destination, which is about an 11-minute walk.

Screenshot via Google Maps.

Mothership has contacted Comfort DelGro and will update this article if they respond.

Top image via Agnes Ho on Facebook

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