Annette Stirland and her daughter Debbie Woolley had complained to Shrewsbury-based regional taxi company Go Carz after they said some drivers were making fun of her disability, with one even offering to book an ambulance for her in place.
Ms Woolley, who is caring for her mother full-time, spoke highly of the business after speaking to Midlands regional manager Graham Hoof.
“The regional manager has contacted us and we can now make sure we can get a station wagon big enough for mum’s wheelchair,” said Ms Woolley, who lives with her mother in St David’s Close.
“We’ve used them since and had a free taxi ride where everything was fine. Mum is glad the area manager called and he was really nice.
“We spoke to the call handlers and one lady couldn’t be nicer.”
Ms Woolley added: ‘I’m sure the Shropshire Star has been instrumental in solving this problem.’
A company spokesperson said: ‘The Go Carz team has confirmed that this complaint has been resolved and the complainant is satisfied with the outcome.’
Previously, the company said it was “committed to ongoing training in our Travel Reservations Center to ensure that we are properly managing travel arrangements for passengers with a protected characteristic”.
He added: ‘Self-employed partner drivers are reminded that failure to comply when carrying passengers in wheelchairs is an offense under the Equality Act 2010.’