The new changes you’ll see in Cleveland Hopkins

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CLEVELAND – A new $ 3.5 million ground transportation hub has opened at Cleveland Hopkins International Airport.

The hub is the new drop-off location for shuttles and rental cars and has been in place for years to help reduce congestion.

Located right next to the baggage claim area on the lower level of the airport, the new area offers more space and flexibility to make further improvements to the airport and its traffic flow.

“Ninety-eight percent of people come out of the terminal. So in 2019, it was about four million more people on our road network, ”said Robert Kennedy, director of Port Control.

City of Cleveland.

The new ground transportation hub in Cleveland Hopkins.

Construction began in March 2020 but was delayed due to COVID-19 supply shortages. There is still work to be done, including moving taxis and fishing from a footbridge to the Lot Rouge.

“Later in the development of the master plan, the ground transportation of car rental companies will return,” Kennedy said. “So that will eventually allow us to build a new parking lot. “

The new transport center includes a covered waiting area with WiFi, new benches and lighting and walkways that are fully accessible for people with disabilities. The ceiling heating will also be used during the cold winter months.

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City of Cleveland.

The new ground transportation hub in Cleveland Hopkins.

The new location is right next to baggage claim, which means travelers no longer have to descend one floor just to climb another escalator like the previous location.

“A lot of times people travel once or twice a year and the orientation has to be intuitive,” Kennedy said. “Our airport needs to be changed and we need to focus on the economics of the airline airport as well as customer service.”

Hopkins, like most airports, is self-funded by airline fees. The money used for the new shuttle area is airport money, but the use of this money must be approved by the airlines.

“Cleveland Hopkins is above the national average. And that’s why the airlines are ready to invest in us, why they put more flights, more seats, ”Kennedy said.

The new center is not a long-term solution, as a $ 2 billion construction project is on the horizon to rebuild the entire airport terminal, but it could take another decade before it is not finished.

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