A woman has praised a local taxi driver who goes by the name “Brad Pitt” in his taxi company. Need-A-Cab’s “considerate” driver took his time to ensure his client felt relaxed and reassured throughout her journey after feeling anxious before an appointment.
Liz Murphy, from Plymouth, said she felt anxious and on the verge of a panic attack when she had to go to an appointment on Thursday May 12. However, kind-hearted driver Bradley Bounsall kept him smiling and laughing at the end of his trip.
Bradley, who also goes by “Brad Pitt” at Need-A-Cab, told us how he’s worked for the local business for ten years and how it was his job to talk to customers and put them up to speed. comfortable. He also shared how in the past he had helped customers shop at home and even changed light bulbs for people who couldn’t do it themselves.
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His act of kindness was shared on social media by Liz who described Brad as considerate and expressed how safe she felt with his reassurance and kindness as soon as she got into the cab.
Liz said: “I want to give a BIG CRY to the Need-A-Cab taxi company and driver Brad Pitt (yes, his driver tag) who gave a very anxious lone woman, on the verge of an attack of panicked, suspicious on a trip to Turnchapel for an appointment yesterday noon.
“He made the trip so relaxed, reassuring, that in 15 minutes I was smiling, by the time we arrived I had even laughed. Because what he took the time to do, above all, was was to reassure me that I was not just another body in the back seat.
“Thank you Brad Pitt and Need-A-Cab. If all your drivers are as considerate as Brad Pitt, Need-A-Cab has succeeded.”
Liz added: “I’m overjoyed by all the lovely comments showing what a kind and wonderful man Brad is.”
We spoke to Bradley who said a few people called him a “Facebook sensation” after seeing the post about his kindness. He also described Liz as a nice lady and said he was happy to hear he had helped.
“That’s what you have to do. I always try to help customers emotionally.” Brad explained. He continued to say that there isn’t enough kindness in the world, so being a friendly, caring person can make all the difference in someone’s life, no matter what they’re going through.
After sharing the post in a Facebook group, people commented and said how “amazing” Bradley was and that the Need-A-Cab drivers were the “friendliest”. Others who met “Brad Pitt” also considered him “cheerful” and “a gentleman, with a good heart.”
Local taxi company, Need-A-Cab, told PlymouthLive: “It’s great to see and a fitting tribute to the driver involved, but also to all of our other drivers. We take the time and put in the effort with all of our drivers, to ensure that they meet OUR customer service standards, but also that they care about the passengers they carry, take pride in what they do and understand that they have a duty of care.
“Just one driver receiving a fantastic review from this lady is great for him and our business, but it’s also a testament to the hard work and effort of all the drivers at Need-A-Cab, which is now the largest independent taxi and rental company. private business in Plymouth.
“I take this opportunity to thank all the staff in our operations room, who run the phone lines 24 hours a day, 365 days a year and sometimes have to put up with excruciating language in their jobs and for the drivers who do Need- A-Cab the best company in town.”
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